Services Marketing mcq Quiz Set 9

1. The most common mistake made when constructing a service blueprint is?

Correct! Wrong!

2. Co-production of services is made possible due to __________ inherent in the production of services?

Correct! Wrong!

3. The internal marketing refers which of the following options.

Correct! Wrong!

4. Physical evidence helps?

Correct! Wrong!

5. Augmented product is one which offers?

Correct! Wrong!

6. Potential product is the one which can be______?

Correct! Wrong!

7. In order to win over the competitors and attract the customers, company need to create_______?

Correct! Wrong!

8. While advertising the service product, the marketers need to______?

Correct! Wrong!

9. Customers may go dissatisfied even when the company offers the best in the industry due to?

Correct! Wrong!

10. Internal marketing refers to satisfying the?

Correct! Wrong!

11. Customer may get dissatisfied due to?

Correct! Wrong!

12. Dissatisfaction due to more waiting time can be resolved by?

Correct! Wrong!

13. When waiting time is unavoidable, company can?

Correct! Wrong!

14. When the demand is more than the supply, then the company can?

Correct! Wrong!

15. Service quality much depends on?

Correct! Wrong!

16. In services marketing mix. people refer to_____?

Correct! Wrong!

17. Physical evidence is more important in-service marketing because?

Correct! Wrong!

18. ___________ act as clue for physical evidence?

Correct! Wrong!

19. Service delivery becomes difficult without the support of the _____?

Correct! Wrong!

20. Product line refers to?

Correct! Wrong!

Services Marketing mcq Quiz Set 9

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