Services Marketing mcq Quiz Set 10

1. Empathy refers to?

Correct! Wrong!

2. Reliability refers to?

Correct! Wrong!

3. Assurance refers to?

Correct! Wrong!

4. Gap model indicates the?

Correct! Wrong!

5. Service recovery refers to?

Correct! Wrong!

6. Service encounter refers to?

Correct! Wrong!

7. The American Customer Satisfaction Index (ACSI)?

Correct! Wrong!

8. In tangible nature of services poses?

Correct! Wrong!

9. In order to manage the Peak-time demand, the service provider can_____?

Correct! Wrong!

10. Service quality of the company may be affected by the act of_____?

Correct! Wrong!

Services Marketing mcq Quiz Set 10

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